Responsible Gaming at cv7

Age Restriction Policy

At cv7, the 18+ age restriction is not a formality — it is a core commitment that shapes how the platform is built, how accounts are verified, and how the support team is trained. Bangladesh has a young population, and cv7 takes its responsibility to protect young people seriously.

During account registration, all users must confirm that they are 18 years of age or older. This declaration is followed up by a mandatory KYC (Know Your Customer) verification process that requires users to submit a valid Bangladeshi National Identity Card (NID) or passport. cv7 cross-checks the date of birth on submitted documents before allowing deposits or withdrawals.

If cv7 has any reason to suspect that an account is being used by a person under 18 — including through a complaint from a concerned family member — the account will be suspended immediately pending a full identity review. Any winnings accumulated during a period of suspected underage play will not be paid out until the review is complete. In confirmed cases of underage gambling, cv7 will refund deposits and report the matter appropriately.

• All new registrations require age confirmation at sign-up.
• KYC identity verification is mandatory before the first withdrawal can be processed.
• Accounts flagged for underage access are immediately suspended — no appeal delay applies.
• Parents and guardians who discover a minor has accessed cv7 should contact our support team immediately via live chat.
• Parental control software is recommended for households where minors have access to shared devices used for cv7.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, education, or experience with betting. The challenge is that it often develops gradually — what begins as casual entertainment during BPL season or a Friday night slot session can, for some individuals, evolve into a pattern that causes real harm. Recognising the early warning signs is the first and most important step toward getting help.

cv7 trains its support team to watch for behavioural patterns that may suggest a player is experiencing difficulties, and the platform's responsible gaming monitoring tools flag unusual activity automatically. However, we also encourage every player to carry out regular self-assessments using the questions below.

Responsible Gaming Tools

cv7 provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings. These tools are designed to put control firmly in your hands — no waiting, no complicated processes, no judgment. Each tool can be activated at any time, day or night, including during live BPL match sessions when impulsive decisions are most likely.

All of the above tools can be activated through the Responsible Gaming section of your cv7 account settings. If you experience any difficulty activating a tool, contact the cv7 live chat support team — available 24/7 — and an agent will apply the restriction to your account manually, on the same call.

Deposit and Loss Limits

One of the most effective ways to stay in control of your gambling spend is to establish clear financial boundaries before you start playing. cv7's deposit and loss limit tools allow you to define exactly how much money you are comfortable committing to gambling within a given timeframe — and to have the platform automatically enforce those boundaries on your behalf.

Setting a deposit limit means that once the specified amount in BDT has been deposited — whether via bKash, Nagad, Rocket, Upay, or any linked Bangladeshi bank account — further deposits are declined until the limit period resets. The limit applies across all payment methods simultaneously, so switching from bKash to Nagad does not bypass the restriction.

We strongly encourage all cv7 players in Bangladesh to set deposit limits as a routine account hygiene step — not just when gambling starts to feel like a problem. Consider what you would be comfortable spending on entertainment in a month, set that as your monthly limit, and let the platform do the rest. Responsible gamblers who use limits consistently tend to enjoy the platform for longer and report higher satisfaction with their overall experience.

• Daily, weekly, and monthly deposit limits are available — you can set any combination of these simultaneously.
• Loss limits follow the same structure and apply to your net losses (total stakes minus total returns) within the selected period.
• Limit periods reset at midnight Bangladesh Standard Time (BST, UTC+6).
• Current limit usage is displayed in real time in your account dashboard so you always know how much of your limit remains.
• If you reach your deposit limit and believe you set it incorrectly, the 24-hour cooling-off rule still applies to any increase request.

Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on cv7. When you self-exclude, access to your cv7 account is completely blocked for the duration you select. You will not be able to log in, place bets, deposit funds, or receive promotional messages during the exclusion period. The tool is designed for players who recognise that they need a meaningful break from gambling and want the platform to enforce that break on their behalf.

cv7 offers self-exclusion periods of 30 days, 90 days, 6 months, 1 year, 3 years, 5 years, or permanent exclusion. Permanent self-exclusion results in full account closure and is irreversible — you will not be able to reopen the same account at any point in the future. If you later wish to return to cv7 after a permanent exclusion, you would need to open a new account, at which point cv7 will review the history and may decline registration.

To activate self-exclusion, navigate to the Responsible Gaming section of your account settings and select "Self-Exclude". Alternatively, contact the cv7 support team via live chat and request that a self-exclusion be applied immediately. The support agent will apply the exclusion during the conversation. Any funds remaining in your cv7 BDT wallet at the time of exclusion can be withdrawn before the exclusion is finalised, subject to standard verification requirements.

During a self-exclusion period, cv7 will suppress all marketing communications, bonus offers, and account reactivation prompts. We will not attempt to contact you with incentives to return. When a time-limited self-exclusion period expires, cv7 will notify you once that the restriction has lifted — it will not automatically resume full account access without your active confirmation.

Time-Out and Cool-Off

A time-out is a shorter, more flexible break from the cv7 platform — suitable for players who want to pause their activity for a defined period without committing to a full self-exclusion. Time-outs are available in durations of 24 hours, 48 hours, 7 days, and 30 days. Like self-exclusion, a time-out blocks all login access to your account and suspends all promotional communications for the duration selected.

The cool-off feature is particularly useful during emotionally charged gambling sessions — for example, after a significant loss on a BPL match, or after an extended slot session that has gone beyond your original time intention. Activating a cool-off at this point creates a mandatory pause that prevents further impulsive play while your account remains intact for when the period ends.

Unlike self-exclusion, a time-out does not require a cooling-off period before it takes effect — it activates the moment you confirm the request. However, once active, the time-out duration cannot be shortened. If you need a longer break than the selected duration, you can convert a time-out to a full self-exclusion by contacting the cv7 support team during the active time-out period.

Support and Help Resources

If you are concerned about your own gambling or the gambling behaviour of someone you know, reaching out for help is the right move. cv7's support team is available 24/7 and can assist with activating responsible gaming tools, discussing your options, and signposting you to appropriate professional resources. All conversations with our support team regarding problem gambling are treated with strict confidentiality.

cv7's Commitment to Safe Play

Responsible gaming is not a compliance checkbox for cv7 — it is a fundamental part of how we operate. We believe that a sustainable, enjoyable gambling platform is one where players feel genuinely safe, informed, and in control at every stage of their experience. The following commitments reflect the standards we hold ourselves to across every aspect of the cv7 platform as it serves the Bangladeshi market.